Helpdesk Support

Providing 3-tier level telephone and email-based helpdesk support for clients.

Our helpdesk support includes:

  • IT technical support
  • Business applications
  • End-user support

Onsite Support

DNTLIT provides onsite IT support services designed to keep your network working at maximum efficiency.

Onsite support tasks may vary from installing new computer systems for both servers and workstations, configuring network equipment such as routers, firewalls and network switches, maintaining your existing IT systems by performing proactive and preventive tasks and updating all relevant hardware and software parts of your IT systems.

We provide a full suite of complete, robust and trustworthy IT services to our clients.

Network Support:

  • Local Area Networks – LANs
  • Wide Area Networks – WANs
  • Virtual Private Networks – VPNs
  • Remote Offices and mobile users
  • Cisco Routers, Switches and Firewalls
  • VoIP over internal VPN
  • Remote Monitoring
  • Cisco SSL VPNs

Computer Support:

  • Microsoft Windows Server
  • Microsoft Exchange Server
  • Microsoft SQL Server
  • Microsoft Dynamics CRM
  • Small Business Server
  • Sharepoint Server
  • Linux and Free BSD
  • Server Repair
  • Maintenance Plans

IP Telephony Systems:

  • Cisco Unified Communication Systems (UC500)
  • Avaya IP Office Systems
  • Cisco and Linksys Endpoints
  • Design, Configuration and Support
  • Remote Office Phones
  • Upgrades and Troubleshooting
  • Complete pre-configured systems
  • Integrate remote offices

Ongoing Support

Several ways we support our clients

  • Casual Support
  • Support Plans
  • Managed Services
  • IT Outsource

Remote Support

We understand the importance of solving problems quickly and effectively for business because the smallest technical problem could potentially prevent you from working. A majority of the issues reported are fixed rapidly and effectively by our experienced Remote support team. Our team utilizes a remote technical support platform that allows our technicians to access your PC or server from any of our office locations. Our remote support tools allows us to connect over the internet to your PC creating a virtual environment where it is as if we are sitting directly in front of your PC with you. We can perform network administration tasks and one-to-one helpdesk support remotely from our support center. Most issues can be resolved in one hour or less remotely.

Benefits of DNTLIT Support

  • Reduced costs. 

You pay one flat monthly fee to receive ongoing, proactive support.

  • Increased efficiency and productivity. 

By remotely monitoring your IT system, we resolve any issues before they happen

  • Keep up to date. 

By keeping your software and security system up to date, Dntlit delivers complete peace of mind

  • Plan ahead. 

By continuously monitoring the performance of your IT network, we can make informed decisions about future demand on your system. 

  • Keep compliant. 

By ensuring your patient data is protected at all times, we help keep your practice compliant and avoid any unnecessary compensation claims.